FAQ

General Plumbing questions:

What should I do during a severe leak or flood?

The first thing to do in the event of a flooding is to shut off the main water line to your home. Place empty containers under any dripping to collect water and use towels to limit the spread of water. Call a professional plumber after cutting off the main water supply.


What is hard water?

Hard water is water that has a high mineral content of minerals such as calcium and magnesium. 


What are the negative effects of hard water?

Hard water can cause mineral build-up in your pipes that can lead to clogging, visible rust and buildup on faucets and showerheads, skin irritation, and cause fabric in clothing to wear down at a quicker rate when washed. If this is an issue, softener can be added to your water supply to soften your water. 


Why does my toilet keep running?

This is likely due to the flapper not closing or sealing properly around the flush valve. If the flapper is not closing properly, this can normally be fixed by jiggling the handle. Otherwise, if the flapper is worn out, then it will likely need to be replaced to make a proper seal. 


Can I use chemical drain cleaners as a long-term solution for clogs?

Frequent use of chemical cleaners can cause severe damage to your plumbing system and should be used in moderation. If you are unable to resolve a clog using a snake or chemical cleaner, a professional plumber should be called. We do not recommend the use of chemical cleaners because of their impact on our environment and we never use them ourselves. 


What are the consequences of prolonging plumbing repairs?

Delaying plumbing repairs can cause various issues such as leading to extra costs associated with leaks, excess moisture in the home causing the growth of mold and mildew, and sewage backup that can introduce unpleasant odors and bacteria in your living space.


Why do my pipes rattle?

This is likely caused by your pipeline not being properly secured and can be fixed with the addition of pipe hangers to better secure your water lines to the wooden joists. 


Why should I prioritize fixing my leaky faucet?

Leaky faucets can cause a lot of water wastage that isn’t good for the environment or your monthly bill. It is generally an easy fix that can prevent an escalation to a more major problem and is also a great opportunity to upgrade your faucet, adding new value to your home.


How can I improve the longevity of my piping and help prevent leaky pipes?

Many measures can be taken to ensure the life expectancy and efficiency of your pipes, including maintaining an optimal water pressure, and water softness, and preventing frozen pipes in the winter time. 


Why is my electric water heater not providing enough hot water?

The temperature control could be set too low or it would be a faulty thermostat or heating element.


What causes low water pressure?

Water pressure can be affected by deposit buildup, blockages and valve problems. A professional plumber should be consulted to decipher the cause of the low water pressure in your home. 


Why is my gas water heater not providing enough hot water?

This can be caused by a faulty thermostat or gas valve, or the pilot light may have gone out. 



Company Specific Questions:


Do you offer free estimates?

We love our customers, so please contact us anytime for a free estimate. Our phone number is 604-245-3451 or send an email to info@preciseplumbingheating.com.


Can I feel confident in the qualifications of your plumbers?

We have a promise to always have an experienced journeyman plumber on site so our customers can be assured they are being taken care of by the best. Any apprentices we take on are under the wing of a journeyman plumber on every job. 


Why should I pay more for higher quality products when updating my plumbing system?

We always recommend products that are known for lasting the longest. While this may mean a larger initial investment, you will have a more reliable system that will require fewer repairs and lasts for years. We believe in doing a job once the right way, and even apply this principle and high-quality products to the plumbing in our own home. 


What are my payment options?

- eTransfer, cheque and all major credit cards via SQUARE


Do you offer a warranty on your services?

We will always return and correct any plumbing installation issues. We offer a one-year labour warranty plus the manufacturers part warranty, which we send back on the customers behalf.


Where do your offer your plumbing services?

We offer plumbing solutions in the Lower Mainland (Vancouver, Burnaby, New Westminster, Coquitlam, Richmond and Bowen Island) and the Sunshine coast of British Columbia.



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Our pride is in our ability to custom design every job with professionalism and attention to detail. We take the time to complete the customer’s vision from start to finish with experienced journeyman plumbers only.